TERMS AND CONDITIONS

SKYLANE TRAVEL BOOKING

Terms & Conditions

These terms and conditions forms the basis of booking contract for all bookings with Skylane Travel Ltd, (Company Registration number 10673889) whose trading address is Suite 5, Hilton Hall, Hilton Lane, Essington, Wolverhampton, WV11 2BQ.

These conditions apply for booking of passengers on flight only, accommodation only, packages and flight plus travel arrangements.

TERMS

  • ABTA means Association of British Travel Agents.
  • ‘flight only’ means any flight, which is arranged by Skylane Travel, and does not form part of a package.
  • ATOL means the Air Travel Organisers Licence.
  • ‘departure’ means the starting of your travel arrangements.
  • ‘Arrangements’ means a package, accommodation only, flight only, and or flight plus.
  • ‘Accommodation’ only refers to any accommodation which is arranged by Skylane Travel and does not form part of a package.
  • ‘Packages” refers to a pre arranged combination of at least two of the following components when sold for sale at an inclusive price and when services covers a period of more than 24hours (a) transport and (b) accommodation.
  • “Party leader” refers to a lead passenger named on the booking documentation.
  • “Shops” refers to Skylane Retail shops.
  • “ticket” refers to the documentation which enables you to gain access to your flight, this includes e-ticket.
  • “Telesales services” means Skylane telephone booking reservation services.
  • “Skylane”, “we”, “us” and “our” means Skylane Travel Ltd.
  • Website”, refers to our website www.skylanetravel.com
  • “You”, “your” and “party members” refers to all persons named in the booking.

FLIGHT PLUS EXIST WHERE

  • You request to book a flight out of United Kingdom or into UK and also request accommodation booking or car hire and is supplied in connection with your flight. The services must cover a period of more than 24 hours or include overnight accommodation in order to qualify as flight plus.
  • If in connection with the flight, you also book any tourist services which are not ancillary to flight or accommodation.
  • A flight plus also exist where you have previously requested to book a non flight inclusive package, you request to book a flight in or out of UK.
  • A domestic flight within the UK will not form part of a flight plus
  • A flight plus cease to exist when you cancel any component of your flight plus.
  • Where your request to book a flight plus, Skylane will be the arranger in accordance with ATOL regulations 2012.

MANAGE YOUR BOOKING

The minimum deposit of £100 or full payment must be made at the time you make a booking request. On receipt of this, Skylane will provide you with a booking reference. If we confirm the booking, we will take payment from your debit/credit card and send you a confirmation invoice. Please note “always quote your booking reference when corresponding with us”. If a booking is not confirmed, we will notify you accordingly and any payment which has been made will be refunded.

Payments set out in clause 5 must be made at the time you make your booking request. Subject to availability, all components of your booking will be confirmed and your contract will come into existence. No contract will exist before this point and Skylane has the right to refuse or accept any booking.

For group bookings, the party leader must be at least 18 years of age and must be authorised to make the bookings, on the basis of Skylane Booking conditions by all persons named in the booking. The party leader must ensure that all information is provided is accurate and complete and they are responsible for making all payments due to us. The party leader is also responsible with communicating with other group members and documents will be sent to party leader only.

ONLINE BOOKING

By clicking to book a flight or holiday arrangement, and entering your personal details on the website, you are instructing Skylane to purchase the arrangements selected. When we receive this instruction, we will confirm availability with the supplier concerned. Each supplier will require short period to confirm availability at the quoted price. We will not take any payment from you at this stage.

When availability has been confirmed at the quoted price, payment will be taken from you at this stage and your booking will be confirmed and we will issue an invoice. Your contract will come into existence as set out under clause 7.

If there is availability, but not at the quoted price, we will contact you either by telephone or email to give you an option to book at the revised price. If you accept the new price, your booking will be confirmed by the issue of an invoice and your contract will come into existence as set out under clause 7, Your Contract.

Please note, each booking is treated separately on our online system. If larger groups want to be sure of availability of any flights or accommodation, they should call our office. If the two parts of the same group book online on two separate bookings and holiday availability expires between the two bookings, we regret therefore we are unable to cancel the first booked holiday without applying cancellation charges as levied upon us by the tour operators.

YOUR CONFIRMATION INVOICE / ITINERARY

Please check for any errors in your invoice, ticket or itinerary as soon as you receive these documents. Please contact us immediately if there are any errors or omissions as it may not be possible to rectify mistakes later. Unfortunately, we cannot accept liability if we are not promptly advised of any errors in any documentation. We will endeavour to rectify any errors but you will bear any cost involved as set out in clause 12.

PAYMENT

In order for Skylane to confirm your booking, a minimum of a Life Time deposit of £100 per passenger must be paid at the time of booking. This Life time deposit is non-refundable but can be used again for your next trip in the event that you are unable to travel.  A higher deposit may be required depending on the circumstances of the arrangements and at times full payment might be requested at the time of booking. Please check with Skylane Travel at the time of booking. Full payment for flights might be required at the time of booking, depending on the fare. Full details of the applicable payment will be given at the time of booking.

If an arrangement is not paid in full at the time of the booking, the balance of the payment must be paid at an agreed date between the passenger and Skylane Travel. If payment is not received by that due date, your booking will be treated as cancelled by you in accordance with clause 13.

PAYMENT METHOD

Skylane Travel accepts payment by: (a) credit/debit cards. Please note, there are no charges for both credit and debit cards payments.

(b) Bank transfers/ bank deposits. If you wish to make a payment via bank transfers or bank deposit, please contact Skylane Travel for our bank details.

Most airlines now offer e-ticketing, if you request a paper ticket, an additional £150 will be charged as administration fee, on top of any applicable airline charge.

YOUR CONTRACT

When your booking is confirmed, as set out in clause 2, a legally binding contract between you and Skylane Travel comes into existence.

These booking conditions and any agreement to which they apply, are governed in all aspects by the English law. We both agree that English law will apply to any dispute, claim or other matter which arises between us, out of, or in connection with your contract or booking.

DISPATCH OF TRAVEL DOCUMENTS

Your travel documents are usually ready for you at least two weeks before departure, but cannot be released until full payment has been received. These are usually sent electronically. However, if you want paper documents we will send them by Royal Mail.

Please note, we do not accept responsibility for documents lost by Royal Mail. If your documents are lost or stolen, it will be necessary for you to complete an indemnity form. Some airlines are prepared to issue the lost documents at an additional fee.

THE COST OF YOUR ARRANGEMENTS

Despite our best efforts, errors in advertised prices might occur, even after our brochure has been printed. Skylane Travel reserves the right to correct such errors and information, at any time. You must check the price of arrangements prior to booking and you will be responsible for any additional payments due to third parties not included in your arrangement price such as hotel taxes.

In order to guarantee the price at the time of the booking, you must be able to make full payment or pay the balance at the agreed due date. If you fail to meet this request, any additional cost due to changes in prices will be passed onto you.

Once we confirm the price of your arrangements, and subject to correction of errors, we will only increase or decrease price in the following circumstances : price change after booking will be passed as surcharge or refund. A surcharge or refund is payable in the event of any transportation costs or in dues, or taxes and fees payable for services such as landing taxes. Only if any increase is above 2% of the total cost, we will only levy a surcharge. If the surcharge is greater than 10% of the total costs of your arrangements, you will be entitled to cancel your booking and receive a full refund of all monies you have paid to Skylane Travel as referred to clause 14.

You have 14 days from the surcharge invoice issue date to notify Skylane Travel if you wish to cancel or purchase other arrangements. If we do not hear from you within this time, we are entitled to assume you will pay the surcharge. Any surcharge must be paid together with the outstanding balance of the cost of your arrangements or within 14 days of the surcharge invoice issue date. No refunds will be payable if any decrease in our cost occurs within this period either. A refund will only be payable if any decrease in our costs exceeds 2% as set above and we will pay you the full amount of such decrease.

Please note, our prices are based on the bookings made by UK residents only. If you are not a UK resident, you may be liable for additional charges. Skylane Travel will not be liable for such charges. If you have a GCC visa, you will be classified as a non-UK resident for the purpose of this clause.

SPECIAL REQUESTS, DISABILITIES & MEDICAL CONDITIONS

If you have any special requests, you must notify us at the time of booking. We regret we cannot guarantee any request will be met unless we have specifically confirmed in writing that the request has been noted and will be provided. All special requests are subject to availability. Failure to meet any special requests will not constitute a breach of contract.

If you have a disability or any medical condition which may affect your arrangements, please provide us with full details at the time of booking so that we can advise as to the suitability of the chosen arrangements. If we or our suppliers are unable to meet your needs, we reserve the right to decline the booking. However, if full details are not given at the time of booking, we reserve the right to cancel the booking when we become aware of these details. Cancellation charges in accordance with clause 13 will apply.

INSURANCE

It is important to have adequate travel insurance. You can purchase travel insurance on our website. If you choose to travel without travel insurance cover, we will not be liable for any losses incurred.

CHANGES BY YOU

If you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. We will do our best to assist, but we can not guarantee any such request will be met. Where a request change can be made, Skylane will charge an amendment fee of £50 per passenger together with any costs or charges imposed by the airline or supplier.

Some airlines/suppliers have special fares that are not changeable when booked. However, some airlines\suppliers may consider changes to an existing booking as a cancellation and rebooking with up to 100% cancellation fees payable by you. Please check at the time of booking.

If any member of your party is prevented from travelling, the persons concerned may be able to transfer their place provided  you notify Skylane Travel not less than two weeks before departure. The request must be made by the party leader.

For flight inclusive packages, most airlines do not accept name changes once the ticket has been issued, you will have to pay the full cost of an alternative flight. If you require an alternative flight, let us know and we shall endeavour to secure an alternative flight.

CANCELLATIONS BY YOU

In the event that you make any cancellations, you will have to bear 100% cost of cancellation charges. If there is anything refundable, it will be refunded to you.

CHANGES & CANCELLATIONS BY US

Occasionally, airlines/suppliers have to make changes after confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor, if we have a significant change we will notify you as soon as possible. If there is time to do so before departure, we will offer you the following options (a) accepting the changed arrangements (b) purchase alternative arrangements from us, if the alternative arrangements is less expensive, we will refund the difference and if more expensive, we will ask you to pay the difference. (c) cancelling or accepting the cancelation in which case you will receive a full refund of all monies paid to us.

In relation to packages only, if we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make arrangements for you at no extra charge, and if appropriate in all the circumstances, we will pay you reasonable compensation.

No compensation will be payable on the above options if we cancel as a result of your failure to comply with any requirements of these booking conditions entitling us to cancel ( such as paying on time) or where any change is a minor one.

Very rarely, we may be forced by “force majeure” (clause 15), to change or terminate your holiday after departure but before scheduled time to end the holiday. This is extremely unlikely but if it happens, we regret we are unable to make any refunds, pay you any compensation, or meet any costs or expenses you incur as a result.

FORCE MAJEURE

Except where otherwise stated in these booking conditions, Skylane Travel, airlines and other suppliers will not be liable for any change, compensation, cancellation, effect on your holiday, loss, damage or expense of any nature incurred or failure to perform any contractual obligations which is due to any events, or circumstances which Skylane Travel, the airline or other suppliers could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemics, system failure and similar events outside the control of the party concerned.

FLIGHT INFORMATION

The flight times given on the booking are for guidance only, and are subject to change. The exact times will be shown on your ticket. You must check your tickets carefully to check if you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched.

Skylane Travel will not be liable if there is any change to a departure or arrival time previously given to you or shown on your ticket. Please confirm your flight time with the airline.

FLIGHT DELAY

Unfortunately there might be delays at times. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. Skylane Travel is not in positon to provide any assistance in the event of a flight delay and cannot accept any liability except where expressly stated in these booking conditions.

DENIED BOARDING REGULATIONS

If any flight you booked is delayed or cancelled, your flight ticket is downgraded or boarding is denied by your airline in circumstances which we would entitle you to claim compensation against the airline under the EC Regulation 261/2004, you must pursue the airline for the compensation due to you as the full amount of your entitlements to any compensation or other payment is covered by the airline obligations under these regulations.

In case there is a delay, and you cancel your flight, you are not automatically entitled to cancel any other arrangements even when those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket, or denial of any boarding.

OUR LIABILITY TO YOU

(1) In Respect of Packages

We will accept responsibility for the package arrangements, we agree to provide or arrange for you as “organiser”, under the Package Travel, Package Holidays, Package Tour Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under contract with you, as set out in your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to the following: complaints procedure as described in these conditions and the extent to which us or our employees or suppliers negligence affected the overall enjoyment of your holiday.

(2). In Respect of Non-Packages

We have a duty to select the supplier of your non-packaged arrangements with reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the arrangement, expect in cases where it is proved that we breached that duty and damage to you has been caused. We will not have liability to you for anything that happens during the service in question or any acts of omissions of the suppliers or or its employees or agents.

(3). In respect of any booking, we will not be responsible for any injury, illness or death, loss, expense or claim of any description whatsoever which results from any of the following:

(a) the acts or omissions of the persons affected or any member of their party.

(b) the acts of omissions of a third party not connected with provision of your holiday which we could have not predicted or avoided.

(c) force majeure as defined in clause 15 above.

(4) Please note, Skylane Travel does not accept any responsibility for any services that is not part of our contract, for example, any extra services the hotel offers you.

(5). As set out in these booking conditions, there is a maximum amount we may have to pay you in case of any claims against us.

(6) If we are found liable for the loss and/or damage of any personal possession, the maximum amount we will pay is the maximum amount payable for the claim in question under the insurance policy we offer as set out under the heading “ summary of principal cover”. These limits apply whether or not you take our recommended insurance policy. For all other claims which does not involve death or injury, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person affected in total unless a lower limitation applies to your claim under clause 19E below.

(7). If the claim relates to any transport provided by either air, sea, rail, or road, the maximum we have to pay you in respect of that claim is the maximum which would be payable by the carrier concerned under the International Conventions or regulations. Where the carrier would not be obliged to make any payment to you  under the International Convention or Regulations, we are similarly not obliged to make any payment to you. When making any payment, we are entitled to deduct any money which you have received or entitled to receive from the carrier.

(8) please note, Skylane Travel cannot accept liability for any damage, loss, expense or other sums of any description, (a) which on the basis of the information you provided us on your booking we could not have foreseen you would suffer, incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves. Additionally we cannot accept liability for business loses.

(9) In respect of Flight-plus

(a) the failure or insolvency of a provider will have the meaning prescribed in regulations 23 of the ATOL Regulations 2012.

(b) if, before your intended departure on a flight-plus we will not be provided because of the insolvency of any person concerned with with the provision of the arrangements making up a flight-plus we will provide you with suitable alternative arrangements at no extra costs. If it is impossible to make such arrangements, we will give you a full refund of all monies paid to us in respect of your flight-plus.

(c ) if after your intended departure on a flight-plus we become aware your flight arrangements will not be provided because of the insolvency of any person concerned with the provision of the flight accommodation making up your flight plus, we will provide you with suitable alternative transport back to the place of departure or to another return point to which you have agreed.

(d) if , after your intended departure on a flight-plus, we become aware that your living accommodation or self drive car hire will not be provided because of insolvency of any person concerned with the provision of the living accommodation or self drive car hire, making up your flight-plus, we will provide you with suitable alternative living accommodation or self drive care hire at no extra costs. If it is impossible to make such arrangements, we will give you a full refund of all the monies paid to us in respect of all unused flight accommodation or self drive car hire and other services forming part of your flight plus.

(e) where suitable alternative arrangements are provided as set out in clauses 19 above, we will where appropriate, pay your reasonable compensation, to include any incidental expenses reasonably incurred by you and evidenced by receipts. Compensation will not be payable if living accommodation or self drive car hire is offered by us and accepted by you with a higher price than that originally booked and is supplied in the same location as originally booked where no additional payment is made by you.

(f) We, or the suppliers of the services you bought, we will provide you with the services you have purchased. In some cases, where neither we nor the suppliers are not able to do so for the reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative at no extra cost. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme.

COMPLAINTS

In the unlikely event that you have any reason to complain about any arrangements whilst away, you must immediately inform the airline or supplier of the services in question. This must be confirmed in writing to the airline/supplier as soon as possible. If the complaint cannot be resolved to your satisfaction, you should contact us on 01902722844, Monday to Friday 0900 – 1700hrs, or email us at skylanetravel1@gmail.com as soon as possible. We will do our best to assist. If you remain unsatisfied, you must write to our Customer Relations Manager at Skylane Travel Ltd. Suite 5, Hilton Hall Business Centre, Essington, Wolverhampton, WV11 2BQ within 28 days of the end of your arrangements giving you booking reference and full details of your complaint. Failure to follow the procedures set out in this clause will affect ours and the applicable suppliers ability to investigate your complaints, and will affect your rights under this contract.

ARBITRATION

Skylane Travel is a member of the Travel Trust Association (TTA), membership number Q5517

. We are obliged to maintain a high standard of service to you by TTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes rising out of, or in connection with this contract. This arbitration scheme is arranged by TTA and administered independently.

Please note, the TTA Arbitration Scheme :

  • provides for a simple and low cost method of Arbitration on documents alone with restricted liability to client in respect of costs.
  • The scheme does not apply for claims for an amount greater than £2500 per person or £10000 per booking form or to claims which are solely or mainly in respect of physical injury or illness.
  • Details of the scheme will be supplied on request.

PASSPORT, HEALTH & VISA REQUIREMENTS

Skylane Travel will provide information amount Visa requirements which apply to British passport holders who purchase the package in question, including information about the length of time likely to be required, to obtain appropriate passports and visas.

For non-British passport holders, it is your responsibility to ensure that you are in possession of all necessary and up-to-date travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part or carry any documentation and/or provide personal details as may be required. If failure to have any necessary travel and other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. You should check up-to-date Health Advice you will need prior to departure. Information on health is contained in the department of health’s leaflet, ( Health Advice for Travellers) which can be obtained by calling 02072104850, further information can be obtained by visiting www.hpa.org.uk.

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.fco.gov.uk. We recommend you to to consult this websitebefore booking and in good time before departure.

All passengers flying to or via to USA must have machine readable passports. Airlines operating to the USA are required to obtain certain information from passengers prior to the departure of the flight to the UK.

CONDITIONS OF SUPPLIERS

The services which make up your arrangements are provided by independent suppliers whose terms and conditions will apply. The terms and conditions may limit or exclude the suppliers liability to you. Copies of the relevant terms and conditions are available on request from ourselves or the supplier concerned.

BEHAVIOUR

It is your responsibility to ensure that you or , all members of your party do not behave in a way which is inappropriate, or cause danger, distress or offence or damage to others or which risks damage to property belong to others eg drunkenness. If in our reasonable opinion, or that of our supplier, your behaviour is inappropriate and causes danger, distress or offence to others, we and our agents, and/or our suppliers, may take appropriate action in order to ensure safety and comfort for our customers and their property and that of our agents and suppliers, including terminating your arrangements, and you will not be eligible for any payments or compensation. Further, you will be liable to reimburse us for any expenses we incurred as a result of such termination.

FINANCIAL SECURITY

We provide financial security for flight inclusive packages, flight plus booking and ATOL protected flights by the way of a bond held by the TTA. The price of our flight inclusive arrangements include the amount of £2,50 per person as part of the ATOL Protection Contribution (APC) we pay to the CCA. The charge is included in our advertised prices. Not all holiday and services offered and sold by us will be protected by ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the UK.

BOOKING CONDITION AMENDMENTS & RIGHTS TO REFUSE TRAVEL ARRANGEMENTS

We reserve the right to add, withdraw or amend any of our booking conditions at anytime and without notice and furthermore reserve the right to any booking.

IMPORTANT INFORMATION

This important information below together with the booking terms and conditions for the basis of your contract with Skylane Travel Ltd.

BROCHURE ACCURACY

Please be aware that brochures are written and produced many months in advance. However, changes and errors can sometimes occur and we ask you therefore to check the latest holiday details at the time of booking. In addition to the hotel information, please bear in mind that changes and alterations can also affect escorted tours, cruise and pre- planned self drive itineraries. This may be due to local holidays, adverse weather conditions, essential maintenance projects and other circumstances outside our control. The availability of some facilities and amnesties including restaurants, water sports and kids clubs may be affected by local conditions, such as inclement weather, public holidays or low occupancy.

HOTEL EXTRAS

Parking charges at hotels may be applicable and are not included in the prices shown. Leisure facilities featured at hotels are not necessarily free of charge. The use of facilities such as health clubs, tennis courts, golf courses, horse riding etc are normally subject to a fee. Please enquire at the time of booking.

STAR RATINGS

Every effort has been made to ensure that the hotels and other accommodation featured in our brochures are correctly represented and will fulfil your expectations for quality and service.

UTILITIES

In most of the destinations featured in our brochures, supplies of water and electricity are generally very reliable, however, some of the less developed and more remote destinations you may experience occasional power cuts and water restrictions. Water quality may also differ from the UK, and we recommend drinking bottled water which is widely available.

For more details and clarification, contact SKYLANE TRAVEL LTD on 01902 507250

CONTACT US

 01902 722844

Mobile: 0747 193 0180

Mail: info@skylanetravel.com

ADDRESS

SKYLANE TRAVEL BOOKING

SUITE 5, HILTON HALL BUSINESS CENTRE

WOLVERHAMPTON,

WV11 2BQ

© SKYLANE TRAVEL BOOKING (2018-2019)
Trading name for Skylane Travel Ltd, registered in England and Wales, Company number 10673889